Enrollment Advisor

Tampa

Full-time

Permanent employee

Your mission

The Enrollment Advisor is responsible for guiding prospective students through the final stages of the admissions process, with a focus on achieving enrollment targets. This role involves high-volume communication with potential students and requires strong interpersonal and sales skills to effectively support and close new enrollments. The Enrollment Advisor will use a consultative approach to address student inquiries, provide information about program offerings, and work towards successful enrollments through proactive follow-ups and personalized engagement.

Tasks and Responsabilities

Enrollment Closing
- Drive student enrollment numbers by proactively managing a pipeline of prospective students through effective follow-up and consistent communication.
- Conduct high-volume phone calls, emails, and other communications with students in the final stages of the admissions process to secure their enrollment.
- Work closely with students and families to understand their needs and offer guidance on program options, financial aid, and admissions steps.
Counseling and Guidance
- Provide personalized counseling to prospective students, helping them make informed decisions regarding their academic and career goals.
- Clearly explain program details, admissions requirements, and the enrollment process to students.
- Address concerns, answer questions, and provide additional resources to assist in the decision-making process.
Target Achievement
- Meet or exceed monthly and quarterly enrollment targets as set by the Student Advisor Team Leader.
- Track and monitor key performance metrics, including conversion rates, to assess effectiveness and identify areas for improvement.
- Collaborate with the admissions and marketing teams to implement strategies for achieving enrollment goals.
Database and CRM Management
- Maintain detailed records of all interactions with students in the CRM system, ensuring up-to-date and accurate information.
- Use CRM tools to schedule follow-ups, track student progress, and manage leads effectively.
- Generate regular reports on enrollment activities and pipeline progress to provide insights for the admissions team.

Your Profile

Bachelor’s degree in Business, Education, Sales, Marketing or a related field.
2+ years of experience in student advising, admissions, sales, or customer service, ideally with experience in high-volume calls or lead conversion.
Strong communication and interpersonal skills with a persuasive and consultative approach.
Results-driven with a proven track record of meeting or exceeding enrollment or sales targets.
Experience using CRM systems (e.g., Salesforce, Zoho) to manage and track leads.
Ability to work in a fast-paced environment, handling multiple student inquiries and priorities effectively.
English
Strong preference given to candidates with fluency in another language

¿Quiénes somos?

Schiller International University es una institución global con campus en Madrid, Tampa, Heidelberg y París, que ofrece un plan de estudios acreditado en Estados Unidos, diseñado para preparar a los estudiantes para carreras en un mundo interconectado. A través de una combinación de aprendizaje experiencial, educación basada en retos y movilidad internacional, dotamos a nuestros estudiantes de las habilidades y la mentalidad necesarias para convertirse en líderes globales responsables.

En Schiller, estamos comprometidos no solo con la excelencia académica, sino también con la creación de un entorno de aprendizaje y trabajo inclusivo y equitativo. En alineación con los Objetivos de Desarrollo Sostenible de las Naciones Unidas, en particular el ODS 5 (Igualdad de género), nos esforzamos por garantizar prácticas justas, transparentes e inclusivas en la contratación y el desarrollo profesional en todos nuestros campus.

Fomentamos activamente las candidaturas de mujeres y de grupos infrarrepresentados, especialmente en disciplinas donde persisten desequilibrios de género, y estamos comprometidos a apoyar a todos los miembros de nuestra comunidad en su desarrollo profesional y en el fortalecimiento de sus capacidades de liderazgo.

Nuestro enfoque se sustenta en un compromiso con la mejora continua mediante análisis basados en datos, garantizando que nuestras prácticas evolucionen en consonancia con los estándares internacionales y reflejen nuestros valores como institución global.